An important facet of process implementation is the ability for management to review and evaluate process design.

To successfully answer the discussion in this unit you will need to read the Ergonomics Case Study (Chapter 14) and focus on the “To-Be-Process Plan” described in the “To-Be-Process Diagram.”

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Your Discussion response should address:
1. What was your overall first impression of the “To-Be-Process” plan (be thorough in your explanation).

2. Identify at least two critical issues within the “To-Be-Process” plan that could lead to implementation success and failure.

3. Suggest at least one improvement to the plan.

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