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Question 1

________ is the process of recognizing a problem or opportunity, evaluating alternative solutions, selecting and implementing an alternative, and assessing the results.

Answer

Strategic planning

SWOT analysis

Decision making

Critical thinking

Question 2

 The ________ links employees from different parts of the organization to work together on specific projects.

Answer

Committee organization

Matrix structure

Horizontal authority

Vertical authority

Question 3

 In the course of a typical day, managers spend time meeting and talking with people, reading, thinking, and sending text or e-mail messages.

Answer

True

False

Question 4

A ________ is a written explanation of an organization’s business intentions and aims.

Answer

Organization statement

Vision statement

Corporate statement

Mission statement

Question 5

 ________ involves implementing the activities specified by strategic plans.

Answer

Strategic planning

Tactical planning

Operational planning

Contingency planning

Question 6

 ________ is the process of dividing work activities into units within the organization.

Answer

Compartmentalization

Departmentalization

Decentralization

Operationalization

Question 7

 Strategic planning often makes the difference between an organization’s success and failure.

Answer

True

False

Question 8

 An important outgrowth of democratic leadership in business is the concept of ________, in which employees share authority, responsibility, and decision making with their managers.

Answer

Empowerment

Encouragement

Development

Sponsorship

Question 9

 A ________ is a structure that places authority and responsibility jointly in the hands of a group of individuals rather than a single manager.

Answer

Committee organization

Matrix structure

Horizontal authority   

Vertical authority

Question 10

 ________ at every level in the management hierarchy must exercise three basic types of skills: technical, human, and conceptual.

Answer

Managers

Planners

Operators

Directors

Question 11

Management principles and concepts apply to not-for-profit organizations as well as profit-seeking firms.

Answer

True

False

Question 12

The ethical tone that a top management team establishes cannot reap monetary as well as nonmonetary rewards.

Answer

True

False

Question 13

 An ________ is a structured group of people working together to achieve common goals.

Answer

Team

Culture

Organization

Management

Question 14

 Planning can be divided into the following categories, except:

Answer

Strategic

Complexity

Tactical

Operational

Question 15

A company that does not emphasize centralization retains decision making at the top of the management hierarchy.

True

False

Answer

Question 16

 Strategic planning often does not make the difference between an organization’s success and failure.

Answer

True

False

Question 17

 An organization’s ________ is its system of principles, beliefs, and values.

Answer

Business conditions

Corporate culture

Autocratic leadership

Operations

Question 18

 ________ is the process of achieving organizational objectives through people and other resources.

Answer

Leadership

Mentoring

Professionalism

Management

Question 19

A business begins with a ________, its founder’s perception of marketplace needs and the ways a firm can satisfy them.

Answer

Mission

Vision

Concept

Steps

Question 20

 ________ is guiding and motivating employees to accomplish organizational objectives.

Answer

Directing

Planning

Organizing

Controlling

 

 

 

 

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