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Question 1                                                                                                                                          2 out of 2 points


 Employees in the least-skilled positions that accept the professional role of agent for the patient are demonstrating:


Question 2                                                                                                                                          2 out of 2 points


Having requisite abilities that result in effective action and superior job performance is the definition of:


Question 3                                                                                                                                          0 out of 2 points


 Across the disciplines of nursing management, public health and health-services management, competencies such as finance/business acumen, clinical knowledge and quality improvements are:


Question 4                                                                                                                                          2 out of 2 points


 What is a written plan for replacing people who depart from management positions?


Question 5                                                                                                                                          2 out of 2 points


Why implement a “Caught in the Act” program?


Question 6                                                                                                                                          2 out of 2 points


What is the purpose of a PIT?


Question 7                                                                                                                                          2 out of 2 points


 What is an organization’s standing multidisciplinary committee that is concerned with biomedical ethical issues and decision making processes and policies?


Question 8                                                                                                                                          2 out of 2 points


 What is a program that uses a mix of mentoring, special assignments and continuing education to identify and address opportunities for improvement (OFIs)?


Question 9                                                                                                                                          0 out of 2 points


Which of the following is an output-oriented measure of leadership function?


Question 10                                                                                                                                       2 out of 2 points


The ethical foundation of transformational management drives most policy in the United States and is reflected in the:


Question 11                                                                                                                                       2 out of 2 points


 One purpose of cultural leadership is to sustain an environment where all associates are:










Question 12                                                                                                                                       2 out of 2 points


 Who would be considered internal customers to the logistic support team?


Question 13                                                                                                                                       2 out of 2 points


 What is an example of promoting shared values to establish a central moral focus?


Question 14                                                                                                                                       2 out of 2 points


 To allow stakeholders to seek the solutions best for all, what does the transformational culture emphasize?


Question 15                                                                                                                                       0 out of 2 points


Which of these statements demonstrates shared commitment?


Question 16                                                                                                                                       2 out of 2 points


 What is the purpose of operational leadership?


Question 17                                                                                                                                       2 out of 2 points


 What is the first step towards evidence-based management?


Question 18                                                                                                                                       2 out of 2 points


 What is a reporting and communication system that links each operating unit to the governing board, usually by grouping similar centers together under middle management?


Question 19                                                                                                                                       2 out of 2 points


Looking up clinical procedures or coaching a new manager are examples of what type of training?


Question 20                                                                                                                                       2 out of 2 points


What is one reason that high-performing HCOs can thrive under prevailing reimbursement schemes?


Question 21                                                                                                                                       2 out of 2 points


What is the intent of the knowledge management function to sustain operational infrastructure?


Question 22                                                                                                                                       2 out of 2 points


Whose duty is it to ensure adherence to the calendar for annual planning?


Question 23                                                                                                                                       2 out of 2 points


 Which leadership level provides the fact base for all goal-setting activities?




Question 24                                                                                                                                       2 out of 2 points


What can be estimated on the basis of the numbers of patients expected and length of time they will require service, plus idle time allowances?


Question 25                                                                                                                                       2 out of 2 points


What element is mistakenly cited as a requirement for the transition to evidence-based management, but in actuality is not a requirement?


Question 26                                                                                                                                       2 out of 2 points


Monitoring stakeholder groups to identify changes in needs and desires is an activity attributable to which function that sustains operational infrastructure?


Question 27                                                                                                                                       2 out of 2 points


What is the Library of Work Processes, Protocols and Measures?


Question 28                                                                                                                                       2 out of 2 points


What are performance measures for the responsive communication function?


Question 29                                                                                                                                       2 out of 2 points


To be successful, accountability must pass the test of control, which means:


Question 30                                                                                                                                       2 out of 2 points


Performance measures that reflect the processes they purport to measure are considered:


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