n an ambulatory care setting, you may be required to refer some of your patients to a specialty clinic or hospital for additional tests or procedures. You need to provide your patients instructions for admission procedures and give directions on how to get there. Click on the following to view an example admission procedure to a hospital: http://stanfordhospital.org/forPatients/yourHospitalStay/whenYouArrive.html.

Also, as a future healthcare provider, you need to know the policies and procedures on handling new and established patients. A new patient is an individual who has never been treated in your clinic or has not been seen in your clinic in three years or more. An established patient is a patient who has been seen in your clinic within three years.

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If a patient has not been seen in your clinic by a physician for at least a year, you may be asked to place his/her manual record in the inactive file. If the patient has not come back to the clinic in two years, you may be asked to place his/her medical record in the closed file. If the patient has not come back to the clinic in three years, you may be asked to purge the manual record or transfer it to a storage company like Iron Mountain. Patients who have been non-complaint with treatment or who have never been seen in a clinic could be required to fill out new or additional documentation. Please remember that procedures, policies, and protocols regarding manual records may differ from clinic to clinic.

Complete the following tasks:

  1. Search on the Internet for hospitals or specialty clinics in your area.
  2. Write a list of their names, telephone numbers, addresses, and web addresses.
  3. In your own words, explain at least one hospital or specialty clinic’s admission procedures. Include the directions on how to get there, as if you were giving this information to a patient.

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